Shipping policy

Contour Chic serves customers in the United Kingdom.

Processing and delivery

Orders are dispatched directly by our international fulfilment partners. Processing and delivery times vary by product, supplier and carrier. Please contact us before ordering if you need an item by a specific date; we cannot guarantee arrival for a particular occasion.

Any delivery estimate provided for your order is an estimate, not a guaranteed arrival date. Customs checks, public holidays and carrier disruptions may affect delivery.

Shipping charges

Review the shipping options and any charges shown at checkout before completing your order.

Tracking your order

When tracking information becomes available, it will be shared with you. Tracking updates may take time to appear after dispatch. If you need help locating your parcel, contact us with your order number.

Address changes and cancellation requests

Please check your delivery address carefully before ordering. If you notice a mistake or wish to cancel, contact us as soon as possible. We will check whether your order can still be changed or stopped before dispatch. Your statutory rights are not affected.

Delivery problems

If your order is delayed, missing, damaged or incorrect, contact us so we can investigate and help resolve the issue. Do not return an item to the sender address on the parcel without contacting us for instructions.

Contact

Email info@contour-chic.com with your order number and details of your enquiry.