Return and refund policy

We want you to feel confident shopping with Contour Chic. This policy does not limit your statutory consumer rights.

Our 30-day return window

You may request a return within 30 days of receiving your order. For change-of-mind returns under our voluntary policy, items should be unused and in their original packaging, with any hygiene seals intact. These conditions do not override your statutory rights.

How to request a return

Email info@contour-chic.com with your order number and the items you wish to return. If an item is damaged or incorrect, a description and clear photos can help us investigate.

Contact us for the correct return address and instructions before sending your parcel. Do not use the sender address on the original parcel unless we confirm it. Keep proof of postage.

Beauty products and hygiene

Some sealed products may be unsuitable for return for health protection or hygiene reasons once their seal has been broken. Where a lawful hygiene exception applies, we may decline a change-of-mind return. This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Sale items

Sale items are not automatically excluded from returns. The same applicable conditions and statutory rights apply.

Return shipping

For change-of-mind returns, you are responsible for return postage unless we agree otherwise. If an item is faulty, damaged, incorrect or not as described, contact us so we can arrange an appropriate resolution, including any return shipping costs we are legally responsible for.

Cancellations

If you wish to cancel, contact us as soon as possible. We will check whether dispatch can be stopped. If the order has already shipped, we will explain the applicable return process. Dispatch does not in itself remove your statutory cancellation rights.

Refunds

We will confirm the next steps and process any refund due to your original payment method, within the applicable legal time limits. Your payment provider may take additional time to display the refund. Any entitlement to a refund of standard outbound delivery charges is governed by your statutory rights.

Damaged, faulty or incorrect items

Please contact us promptly with your order number and details of the problem. We will investigate and provide a resolution in accordance with your consumer rights.

Contact

For return or refund enquiries, email info@contour-chic.com.