FAQ

Where do you deliver?

We currently serve customers in the United Kingdom.

How long does delivery take?

Orders are dispatched directly by our international fulfilment partners. Processing and delivery times vary by product, supplier and carrier. Any delivery estimate provided for your order is not a guaranteed arrival date. Customs checks, public holidays and carrier disruptions may affect delivery. Contact us before ordering if you need an item by a specific date.

How much does shipping cost?

Review the shipping options and any charges shown at checkout before placing your order.

How can I track my order?

When tracking information becomes available, it will be shared with you. Tracking updates may take time to appear after dispatch. Contact us with your order number if you need help locating your parcel.

Can I return an item?

You can request a return within 30 days of receiving your order. Please review our Return and Refund Policy for the conditions and contact us for instructions before sending anything back. Your statutory rights are not affected.

What if my item is damaged or incorrect?

Email us with your order number and a description of the issue. Clear photos can help us investigate and resolve the problem.

Can I change or cancel my order?

Contact us as soon as possible. We will check whether your order can still be changed or stopped before dispatch. Your statutory rights are not affected.

Which payment methods can I use?

The payment methods available for your order are displayed at checkout.

How can I contact you?

Email info@contour-chic.com. For order enquiries, please include your order number.